Refund & Returns Policy
Returns Policy
This returns policy explains how cancellations, returns, faulty products and refunds work at Abby Collections LTD.
Abby Collections LTD is committed to clear customer information. If anything below is unclear, contact us and we will help.
We want you to be satisfied with your Abby Collections purchase.
This policy explains how cancellations, returns, faulty products and refunds are handled. Nothing in this policy is intended to limit your statutory consumer rights.
Cancelling an Online Order
For eligible online purchases, consumers generally have the right to notify us that they wish to cancel within 14 days after receiving the goods, without having to provide a reason.
After notifying us of the cancellation, the goods should generally be returned within a further 14 days.
Some products are exempt from the statutory cancellation right.
Hygiene Sealed Products
For health and hygiene reasons, the right to cancel may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been unsealed after delivery.
Where applicable, this may include certain cosmetics, beauty products or personal-care items.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
How to Request a Return
Before sending an item, contact:
info@abbycollections.co.uk
Please provide:
- Your name
- Order number
- Product being returned
- Reason for contacting us
- Photographs where the product is damaged, faulty or incorrect
We will provide the appropriate return instructions.
Do not automatically send products to our registered office.
Return Condition
Where you are exercising a cancellation right, you are responsible for taking reasonable care of the goods while they are in your possession.
We may make a deduction from a refund where permitted by law if handling beyond what would reasonably be allowed in a shop has reduced the value of the goods.
Return Postage
Where a customer exercises a change-of-mind cancellation right, the customer may be responsible for the direct cost of returning the goods where this was communicated before purchase.
Where goods are faulty, damaged, incorrect or not as described, we will deal with return costs in accordance with applicable consumer law.
Refunds
Eligible refunds will be processed using the original payment method unless otherwise agreed.
Where a statutory cancellation applies, refunds will be made within the period required by applicable consumer law.
For eligible cancelled orders, standard outbound delivery costs will be refunded where required by law. Additional costs resulting from choosing an enhanced delivery method may not be refundable beyond the cost of the standard delivery option.
Faulty, Damaged or Incorrect Products
If you believe an item is faulty, damaged or not what you ordered, please contact us promptly.
Include photographs where possible so that we can investigate.
Your legal rights in relation to goods that are faulty, not as described or otherwise fail to meet applicable consumer-law requirements are not affected by this policy.
Exchanges
Where we offer an exchange, this will depend on product availability.
If an exchange is unavailable, another remedy may be offered where appropriate.
Contact
Abby Collections LTD
Email: info@abbycollections.co.uk
Call: +44 7836 753992
WhatsApp: +44 7836 753992
Related Policies
You may also find these helpful:
For general UK consumer guidance, see GOV.UK consumer protection rights.
Helpful Notes
We review this page when our services, suppliers or legal requirements change.
Where we refer to working days, that normally means Monday to Friday excluding UK bank holidays.
Please keep your order confirmation email. It helps us resolve questions more quickly.
Product pages, checkout screens and confirmation emails may contain additional details that sit alongside this page.
If promotional wording appears to conflict with this page, contact us before ordering so we can clarify what applies.
We aim to respond to questions sent to info@abbycollections.co.uk during normal UK business hours.
Summary
Please keep this returns policy in mind when shopping with Abby Collections.