Privacy Policy

privacy policy – Abby Collections

This privacy policy explains generally how Abby Collections LTD collects and uses personal information when you visit our website, contact us or purchase from us.

Abby Collections LTD is committed to clear customer information. If anything below is unclear, contact us and we will help.

Last updated: September 2026

Abby Collections LTD respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains generally how we collect and use personal information when you visit our website, contact us or purchase from us.

1. Who We Are

Abby Collections LTD

Company Number: 17186613

Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@abbycollections.co.uk

For data-protection enquiries, please contact us using the email address above.

2. Information We May Collect

Depending on how you interact with us, we may process information including:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order information
  • Products purchased
  • Customer-service communications
  • Account information
  • Payment-related transaction information
  • Device and browser information
  • IP address
  • Website usage information
  • Marketing preferences
  • Cookie and similar-technology information

We should not normally receive or store your complete payment-card details where payments are handled by third-party payment processors.

3. Why We Use Personal Information

We may process personal information to:

  • Process and fulfil orders
  • Take or facilitate payment
  • Arrange delivery
  • Send transactional communications
  • Provide customer service
  • Manage returns and refunds
  • Maintain customer accounts
  • Prevent and investigate fraud or misuse
  • Maintain website security
  • Improve our website and services
  • Meet accounting, tax and legal obligations
  • Manage marketing communications where permitted
  • Understand website performance and customer interactions where permitted

4. Our Lawful Bases

Depending on the activity, we may rely on lawful bases including:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent

The appropriate lawful basis depends on the particular processing activity.

5. Payments

Payments may be processed through third-party payment providers made available through our checkout.

Those providers may process personal information according to their own privacy policies.

6. Delivery Providers

We may share the information necessary to deliver your order with relevant postal, courier and fulfilment providers.

7. Service Providers

We may use trusted service providers to support activities such as:

  • Website hosting
  • E-commerce functionality
  • Payment processing
  • Delivery
  • Email services
  • Analytics
  • Website security
  • Customer support
  • Marketing

They may process information only as permitted under the relevant arrangements and applicable law.

8. Marketing

Where required, we will ask for appropriate consent before sending electronic marketing.

You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting us.

Stopping marketing messages will not prevent necessary transactional communications concerning an order.

9. Cookies

Our website uses cookies and similar technologies.

Some are necessary for website functions such as shopping baskets, checkout, security and account functionality.

Other cookies may be used for analytics, personalisation or marketing where permitted.

Where required, non-essential cookies will not be activated unless the appropriate consent has been obtained.

Please see our Cookie Policy and cookie-management tool for further information.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, accounting, tax, fraud-prevention and legal obligations.

Different categories of information may therefore have different retention periods.

11. International Transfers

Some service providers may process information outside the United Kingdom.

Where applicable, we will use appropriate safeguards required under UK data-protection law.

12. Your Data-Protection Rights

Depending on the circumstances, UK data-protection law may provide rights concerning your personal information, including rights relating to:

  • Access
  • Correction
  • Erasure
  • Restriction
  • Objection
  • Data portability
  • Withdrawal of consent

These rights are subject to applicable conditions and exemptions.

To make a request, contact:

info@abbycollections.co.uk

We may need to verify your identity before completing certain requests.

13. Complaints

If you have concerns about how we handle personal information, please contact us first so we can investigate.

You may also have the right to complain to the UK’s data-protection regulator, the Information Commissioner’s Office (ICO).

14. Security

We use reasonable organisational and technical measures designed to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

15. Changes to This Policy

We may update this Privacy Policy when our practices, services or legal requirements change.

The current version will be published on this page with its latest revision date.

16. Contact Us

For privacy-related enquiries:

Abby Collections LTD

Email: info@abbycollections.co.uk

Call: +44 7836 753992

WhatsApp: +44 7836 753992

You may also find these helpful:

For general UK consumer guidance, see GOV.UK consumer protection rights.