Effective Date: 22 July 2026
Last Updated: 8 December 2025

Welcome to Abby Collections Ltd

Welcome to Abby Collections Ltd. These Terms & Conditions govern your use of our website, www.abbycollections.co.uk, and apply to all purchases made through our online store.

By accessing, browsing, creating an account, or placing an order on our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.

About Abby Collections Ltd

Abby Collections Ltd is a UK-based online retailer specialising in premium skincare, beauty, hair care, fashion, jewellery, and lifestyle products. We are committed to providing authentic products, secure online shopping, and excellent customer service to customers throughout the United Kingdom.

These Terms apply to all website users, including visitors, customers, registered account holders, and anyone accessing our online services.

By using this website, you confirm that you are:

At least 18 years of age; or
Using this website with the permission of a parent or legal guardian.

Products & Orders

We make every effort to ensure that all product descriptions, specifications, images, ingredients, pricing, and availability are accurate and up to date. However, minor variations may occur due to:

Manufacturer updates or packaging changes
Natural variations in cosmetic and skincare ingredients
Differences in screen resolution or colour display

Product images are provided for illustration purposes and may differ slightly from the item received.

Order Acceptance

All orders placed through Abby Collections Ltd are subject to:

Product availability
Successful payment authorisation
Order verification and security checks

We reserve the right to refuse, cancel, or limit any order where:

Products are unavailable
Pricing or product information contains an error
Fraudulent or suspicious activity is suspected
Payment cannot be authorised
We are unable to fulfil the order for operational reasons

All prices are displayed in British Pounds Sterling (GBP £) and may be updated without prior notice.

A legally binding contract between you and Abby Collections Ltd is formed only when your order has been dispatched and you receive a dispatch confirmation email.

Payments

We accept secure payments through trusted payment providers, including:

Visa
Mastercard
American Express (where available)
PayPal
Klarna
Clearpay
Apple Pay
Google Pay
Other secure payment methods displayed at checkout

Payment must be successfully completed before your order is dispatched.

Abby Collections Ltd does not store or have access to your payment card details. All payment transactions are securely processed by PCI-compliant third-party payment providers.

Klarna & Clearpay Instalments

Eligible customers may choose to pay using Klarna or Clearpay instalment services.

Approval is subject to:

Credit and affordability assessments
The provider’s own Terms & Conditions

Abby Collections Ltd has no influence over approval decisions and accepts no responsibility for agreements made with third-party finance providers.

Shipping & Delivery

Delivery options, charges, and estimated delivery times are displayed during checkout.

We currently deliver throughout the United Kingdom.

Free standard UK delivery is available on qualifying orders over £50.
Dispatch times may vary depending on stock availability and seasonal demand.
Delivery estimates are not guaranteed.

Once your order has been dispatched, tracking information will be provided whenever available.

Abby Collections Ltd is not responsible for delays caused by courier services, adverse weather conditions, customs procedures, industrial action, or other events beyond our reasonable control.

Returns & Refunds

Our Returns & Refunds Policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Change of Mind Returns

You may return eligible products within 14 days of receiving your order.

Returned items must be:

Unused
Unopened
In their original packaging
In a resalable condition

Non-Returnable Items

For hygiene and health protection reasons, we cannot accept returns on:

Opened skincare products
Opened cosmetics
Opened beauty products
Earrings
Personal care product
Intimate items
Any product sealed for hygiene purposes once the seal has been broken

This does not affect your statutory rights where goods are faulty or not as described.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
Photographs of the product
Photographs of the packaging where applicable

Following assessment, we will arrange an appropriate resolution, which may include a replacement, repair, refund, or reimbursement of reasonable return postage costs.

Refund Processing

Approved refunds are normally processed within 7–10 business days after returned goods have been inspected.

Refunds will be issued using the original payment method.

Original delivery charges are refundable only where required by applicable consumer law or where the returned item is faulty or supplied incorrectly.

User Responsibilities

When using our website, you agree that you will not:

Engage in fraudulent or unlawful activity
Attempt to gain unauthorised access to our systems
Upload malicious software or harmful code
Interfere with the operation or security of the website
Submit false or misleading information
Misuse customer accounts or payment systems

Account holders are responsible for maintaining the confidentiality of their login credentials.

Intellectual Property

All website content, including but not limited to:

Logos
Branding
Product descriptions
Images
Graphics
Website design
Text
Icons
Digital content

is the property of Abby Collections Ltd or its licensors and is protected by UK intellectual property laws.

No content may be copied, reproduced, distributed, modified, or republished without our prior written permission.

Disclaimer & Limitation of Liability

Our skincare, beauty, fashion, jewellery, hair care, and lifestyle products are supplied for their intended purpose only.

Individual results may vary depending on skin type, allergies, sensitivities, product compatibility, and proper use.

Customers should always read ingredient lists, safety information, and usage instructions before using cosmetic or skincare products.

To the fullest extent permitted by law, Abby Collections Ltd shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation
Death or personal injury caused by negligence
Any liability that cannot legally be excluded under the laws of England and Wales

Privacy & Data Protection

We respect your privacy and process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy.

Our website uses SSL encryption and secure payment technologies to help protect customer information during transmission.

For more information, please refer to our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from the use of this website or any purchase made through Abby Collections Ltd shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Abby Collections Ltd

📧 Email: info@abbycollections.co.uk

📞 Telephone: +44 7836 753992

🌐 Website: www.abbycollections.co.uk

Thank you for choosing Abby Collections Ltd. By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We appreciate your trust and look forward to providing you with high-quality skincare, beauty, fashion, jewellery, hair care, and lifestyle products together with excellent customer service.