Terms and Conditions

terms and conditions – Abby Collections

These terms and conditions apply to purchases made through the Abby Collections website.

Abby Collections LTD is committed to clear customer information. If anything below is unclear, contact us and we will help.

Last updated: September 2026

these terms and conditions apply to purchases made through the Abby Collections website.

1. About Us

This website is operated by:

Abby Collections LTD

Registered in England and Wales.

Company Number: 17186613

Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@abbycollections.co.uk

Call: +44 7836 753992

WhatsApp: +44 7836 753992

2. these terms and conditions

Please read these terms and conditions before placing an order.

By placing an order through our website, you are making an offer to purchase products subject to these terms and conditions.

Nothing in these terms and conditions affects rights provided to consumers by applicable law.

3. Product Information

We take reasonable care to present product descriptions, images, prices and other information accurately.

Manufacturers may occasionally change packaging, formulations, ingredients, colours or other product details.

Product images are illustrative and screen settings may affect how colours appear.

Customers with allergies, sensitivities or specific ingredient requirements should check current product packaging before use.

4. Prices

Prices displayed on the website are shown in the currency indicated on the website.

Any applicable delivery charges will be displayed before you complete your purchase.

We may change prices from time to time, but a price change will not ordinarily affect an order already accepted by us.

5. Placing an Order

Our checkout allows you to review your order before submitting it.

Please check your:

  • Products
  • Quantities
  • Delivery details
  • Delivery method
  • Contact information

before completing payment.

6. Order Acceptance

Receiving an order acknowledgement does not necessarily mean that we have accepted your order.

A contract for the purchase will be formed when we accept your order, normally through an order confirmation or dispatch confirmation, depending on our checkout process.

We may decline or cancel an order where reasonably necessary, including where:

  • a product is unavailable
  • payment cannot be authorised
  • a material pricing or listing error has occurred
  • fraud or misuse is reasonably suspected
  • we cannot deliver to the address provided.

Where we cancel an order after taking payment, an appropriate refund will be issued.

7. Payment

Payment must be made using one of the methods offered at checkout.

You confirm that you are authorised to use the payment method provided.

8. Delivery

Available delivery options, charges and estimated delivery periods are displayed during checkout or in our Shipping & Delivery Policy.

We will take reasonable steps to deliver within the stated period and in accordance with applicable law.

9. Cancellation, Returns & Refunds

Your cancellation and return rights are explained in our Returns & Refunds Policy, which forms part of these terms and conditions.

Nothing in these terms and conditions excludes or restricts rights that cannot legally be excluded.

10. Faulty Products

Products must meet the standards required by applicable consumer law.

If a product is faulty, not as described or otherwise does not meet applicable legal requirements, please contact us.

11. Product Use

Products should be used according to their packaging, labelling and manufacturer’s instructions.

Information on this website is provided for general product-information purposes and is not intended to replace personalised medical advice.

Where you have a medical condition, are pregnant or breastfeeding, take medication, have allergies or have concerns about whether a product is suitable for you, seek appropriate professional advice where necessary.

12. Intellectual Property

Unless otherwise stated, website design, original Abby Collections text, graphics, logos and other original website content are owned by or licensed to Abby Collections LTD.

Third-party brand names, product names, trademarks and packaging belong to their respective owners.

13. Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted access.

We may update, suspend or modify parts of the website where reasonably necessary.

14. Liability

Nothing in these terms and conditions excludes or limits liability where it would be unlawful to do so.

Nothing in these terms and conditions excludes or restricts your statutory consumer rights.

15. Personal Information

We process personal information in accordance with our Privacy Policy.

16. Changes to these terms and conditions

We may update these terms and conditions from time to time.

The version applying to your order will normally be the version in force when your order was placed.

17. Governing Law

these terms and conditions are governed by applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.

18. Contact

Questions about these terms and conditions can be sent to:

info@abbycollections.co.uk

You may also find these helpful:

For general UK consumer guidance, see GOV.UK consumer protection rights.