Shipping Policy

shipping policy – Abby Collections

This shipping policy explains how Abby Collections LTD delivers orders across the United Kingdom from our UK base.

Abby Collections LTD is committed to clear customer information. If anything below is unclear, contact us and we will help.

At Abby Collections Ltd, we pride ourselves on delivering your orders quickly, securely, and with care. All parcels are dispatched directly from our UK base.

UK Delivery

We aim to prepare and dispatch orders as quickly as possible.

Available delivery services, estimated delivery times and charges are displayed during checkout and may depend on your delivery address, order value, parcel weight and selected service.

Order Processing

Orders are normally processed within 1–2 working days.

Where same day dispatch is offered, applicable cut-off times and conditions will be displayed on the website.

Orders placed during weekends, bank holidays or particularly busy periods may be processed on the next available working day.

Delivery Estimates

Delivery times shown on our website are estimates unless we expressly agree otherwise.

Once an order has been dispatched, delivery times may be affected by the courier, weather, peak periods or circumstances outside our reasonable control.

Delivery Charges

Your available delivery methods and applicable charges will be displayed at checkout before payment.

Where free delivery promotions apply, the qualifying order value and delivery service will be clearly displayed on the website.

Shipping rates are based on package weight and delivery method:

Up to 1kg

  • Next Day Delivery: £3.70
  • 2-Day Delivery: £2.64
  • 2-Day Signed Delivery: £3.78

Up to 2kg

  • Next Day Delivery: £4.29
  • 2-Day Delivery: £2.99
  • 2-Day Signed Delivery: £4.93

Up to 5kg

  • Next Day Delivery: £5.70
  • 2-Day Delivery: £5.27
  • 2-Day Signed Delivery: £5.34

Free Standard Delivery on all UK orders over £50.00 (3+ business days).

Free Standard Delivery on all UK orders over £100.00 (next day delivery).

Tracking Your Order

Where tracking is available, tracking information will normally be provided after dispatch.

Please allow time for the courier’s tracking system to update after receiving your dispatch confirmation.

You can monitor your parcel’s journey in real time until it arrives safely.

Incorrect Delivery Information

Customers are responsible for checking their delivery information before completing an order.

If you notice an error, contact us as soon as possible at:

Email: info@abbycollections.co.uk

Call: +44 7836 753992

WhatsApp: +44 7836 753992

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Delayed Orders

If your order has not arrived within the estimated delivery period, please check the tracking information first.

If you still require assistance, contact our customer service team with your order number.

Missing or Damaged Parcels

If an order arrives damaged, please contact us promptly and provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the parcel and affected item where relevant

If tracking indicates delivery but you cannot locate the parcel, check with members of your household, neighbours and any safe place identified by the courier before contacting us.

International Delivery

Where international delivery is available, options and costs will be displayed at checkout.

International customers may be responsible for applicable import duties, taxes or customs charges unless expressly stated otherwise during checkout.

Questions?

Email: info@abbycollections.co.uk

Call: +44 7836 753992

WhatsApp: +44 7836 753992

You may also find these helpful:

For general UK consumer guidance, see GOV.UK consumer protection rights.

Helpful Notes

We review this page when our services, suppliers or legal requirements change.

Where we refer to working days, that normally means Monday to Friday excluding UK bank holidays.

Please keep your order confirmation email. It helps us resolve questions more quickly.

Product pages, checkout screens and confirmation emails may contain additional details that sit alongside this page.

If promotional wording appears to conflict with this page, contact us before ordering so we can clarify what applies.

We aim to respond to questions sent to info@abbycollections.co.uk during normal UK business hours.

Summary

Please keep this shipping policy in mind when shopping with Abby Collections.