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FAQ

Frequently Asked Questions

  1. What products does Abby Collections offer?

Abby Collections provides a range of cosmetic, personal care, fashion, and lifestyle products. All skincare items are formulated using safety-assessed ingredients in accordance with UK cosmetic regulations.

  1. Are your skincare products safe to use?

Yes. Our skincare and beauty products are formulated with high-quality ingredients and tested to be safe for melanin-rich and sensitive skin.
However, individual skin types vary, so we recommend performing a patch test before full application.

  1. Do you offer medical or dermatological advice?

No. We do not provide medical advice or claim to diagnose, treat, cure, or prevent medical conditions.
If you have allergies, sensitive skin, or underlying health concerns, please consult a healthcare professional before use.

  1. Will your products work for my skin type?

Results can vary based on skin type, lifestyle, and sensitivity.
If you experience irritation, discontinue use and seek medical advice if necessary.

  1. What should I do if irritation occurs?

Stop using the product immediately.
If symptoms persist, consult a doctor or pharmacist. You may also contact us for product details to share with your healthcare provider.

  1. Are your product descriptions and images accurate?

We always aim for accuracy in product descriptions and photos.
However, natural ingredient variations and screen differences may cause slight changes in colour, texture, or scent.

  1. How do I place an order?

You can place your order directly through our secure online checkout.
A confirmation email will be sent once your order is successfully completed.

  1. What payment methods do you accept?

We accept major debit/credit cards, PayPal, and other payment methods displayed at checkout.
All payments are processed securely using trusted third-party providers.

  1. How long does delivery take?

Delivery times vary depending on the chosen shipping method and your location.
Estimated delivery times are shown at checkout and in your confirmation email.

  1. Do you offer discounts or promo codes?

Yes! We offer exclusive discounts during special sales and via our newsletter. Subscribe to stay updated on our latest offers.

  1. Are your fashion and jewelry items handmade?

Many of our fashion accessories and jewelry pieces are handcrafted by artisans, celebrating African craftsmanship and cultural heritage.

  1. Do you offer international shipping?

Yes. Abby Collections ships worldwide through our trusted shipping partners. International shipping options will be displayed at checkout where available.

  1. What is your returns policy?

You may return unused and unopened products within 14 days of delivery under UK consumer law.
Opened or used personal care items cannot be returned for hygiene reasons unless the product is faulty.

  1. What if my item is faulty or damaged?

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours and include photos.
We will arrange a replacement or refund in line with the Consumer Rights Act 2015.

  1. Can I cancel my order?

You can cancel your order before dispatch.
If the order has already been shipped, cancellation may not be possible, but you may still return eligible items within the 14-day cooling-off period.

  1. Is my personal information secure?

Yes. We follow UK GDPR and the Data Protection Act 2018 to ensure your personal data is protected.
Your information will not be sold or shared with third parties without consent.
See our Privacy Policy for more details.

  1. How can I contact Abby Collections?

If you need help or have questions, you can reach us at:
📞 +44 7836 753992
📧 info@abbycollections.co.uk
🌐 www.abbycollections.co.uk