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Refund & Returns Policy

Returns & Refunds Policy

Effective Date: 16 July 2025

Last Updated: 8 December 2025

 

At Abby Collections, we want every customer to be completely satisfied with their purchase. This Returns & Refunds Policy outlines your rights under UK law and explains how to return items purchased from www.abbycollections.co.uk.

  1. Eligibility for Returns

You may request a return if the following conditions are met:

  • Returns are accepted within 14 days of receiving your order.
  • Items must be:
    • Unused
    • In original packaging
    • In a fully resellable condition
    • With all tags and accessories attached

Non-Returnable Items (Hygiene & Safety Reasons)

The following items cannot be returned:

  • Cosmetics
  • Earrings
  • Intimate or personal care products
  • Items marked as non-returnable or final sale

If an item is returned in poor or used condition, we may refuse the refund or issue a partial refund.

  1. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

  • Notify us within 48 hours of delivery.
  • We will cover the return postage once the issue is verified.
  • You may request either:
    • A full refund, or
    • A replacement (subject to stock availability)

Please note: Damage caused by misuse or accidental customer damage is not eligible under this section.

  1. How to Start a Return

To initiate a return:

  1. Email us at info@abbycollections.co.uk
    Include your order number, the item(s) you wish to return, and your reason for returning.
  2. We will provide:
    • Return instructions
    • The correct return address
  3. Return the item using a trackable postal service and keep proof of postage until your refund is processed.

Important: Do not return an item without contacting us first, as this may delay your refund.

  1. Refund Process

Once we receive and inspect your returned item:

  • Refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method.
  • You will receive an email confirmation once your refund is complete.

Refund Deductions

  • Shipping fees are non-refundable unless the item is faulty or incorrect.
  • Deductions may apply if the product is returned worn, used, or damaged.
  1. Exchanges

We do not offer direct exchanges.

To exchange an item:

  1. Return the unwanted item for a refund.
  2. Place a new order for the item you want.

This ensures quicker processing and stock accuracy.

  1. Return Shipping Costs
  • For unwanted or incorrectly ordered items, the customer is responsible for return postage.
  • For faulty or incorrect items, Abby Collections covers return shipping after confirmation.
  1. Your Legal Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

  1. Contact Us

If you have questions about this policy or need help with a return, please contact us:

📧 info@abbycollections.co.uk
📞 +44 7836 753992

Abby Collections
www.abbycollections.co.uk

Last Updated: 2 December 2025