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Terms & Conditions

Terms & Conditions

Effective Date: 16 July 2025
Last Updated: 8 December 2025

Welcome to Abby Collections. By accessing or purchasing from www.abbycollections.co.uk, you agree to these Terms & Conditions. Please read them carefully before using our website.

  1. About Abby Collections

Abby Collections is an online retail brand offering skincare, beauty, fashion, jewellery, hair products, and lifestyle essentials.

These Terms apply to all users of the website, including customers, visitors, browsers, and account holders.
By using our website, you confirm that you are:

  • 18 years or older, or
  • Using the site with parental or guardian consent.
  1. Products & Orders

We aim to display all product descriptions, images, and pricing accurately. However, slight variations may occur due to:

  • Manufacturer updates
  • Natural ingredient variations
  • Screen display differences

Order Acceptance

All orders are subject to:

  • Availability
  • Payment approval
  • Order verification

We may refuse or cancel an order if:

  • An item is out of stock
  • There is a pricing or description error
  • Fraud or misuse is suspected
  • Payment is not authorised

Prices are listed in GBP (£) and may change without notice.
A contract is formed when your order is dispatched.

  1. Payments

We accept:

  • Debit/credit cards
  • PayPal
  • Clearpay
  • Klarna
  • Other secure third-party providers

Payment must be completed before dispatch.

Instalment Options

Clearpay and Klarna allow eligible customers to pay in instalments. Approval is subject to:

  • Credit/affordability checks
  • Their terms & conditions

Abby Collections does not store your card details; all transactions are securely processed externally.

  1. Shipping & Delivery
  • Delivery fees and estimated times are shown at checkout.
  • Free delivery is available on orders over £50 (3+ day delivery).
  • Dispatch times vary based on stock levels and order volume.
  • Delays caused by couriers, customs, or unforeseen events are outside our control.

Once your order is shipped, tracking details will be provided where available.

  1. Returns & Refunds

Our returns policy complies with UK consumer protection laws.

Change of Mind Returns

You may return unused and unopened items within 14 days of delivery. Items must be:

  • Unused
  • Unopened
  • In original packaging
  • In resellable condition

Non-Returnable Items (Hygiene Regulations)

  • Skincare and beauty products once opened
  • Cosmetics
  • Earrings
  • Personal or intimate items

Refund Processing

  • Refunds are issued within 7–10 business days after inspection.
  • Refunds are sent to the original payment method.
  • Delivery fees are non-refundable unless the item is faulty or incorrect.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

  • Contact us within 48 hours
  • Provide your order number and photos of the issue

We will provide a replacement or full refund, including return postage.

  1. User Responsibilities

By using our website, you agree that you will not:

  • Engage in fraudulent activity
  • Attempt to hack, disrupt, or interfere with the website
  • Spread harmful software
  • Provide false information

Account holders must keep login details secure and confidential.

  1. Intellectual Property

All website content, including text, images, graphics, branding, and product designs, belongs to Abby Collections.

You may not copy, reproduce, modify, or distribute any content without written permission.

  1. Disclaimer & Limitation of Liability
  • Our products are for cosmetic, fashion, and lifestyle use only.
  • Results may vary depending on skin type, sensitivities, or proper usage.
  • Abby Collections is not responsible for allergic reactions or damage caused by misuse.
  • We are not liable for indirect or consequential losses arising from product use or website access.

This does not exclude liability for fraud, personal injury, or death caused by negligence.

  1. Privacy & Data Protection

We process personal data in line with UK GDPR and our Privacy Policy.

We use secure systems and SSL encryption to protect customer information.
Please refer to our full Privacy Policy for more details.

  1. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

  1. Contact Us

If you have questions about these Terms & Conditions, please contact us:

📧 info@abbycollections.co.uk
📞 +44 7836 753992
🌐 www.abbycollections.co.uk

✨ By using our website, you confirm that you have read, understood, and agree to these Terms & Conditions.